Smooth switch for Virgin Australia

Written By Unknown on Sabtu, 12 Januari 2013 | 23.50

Virgin Australia logo is making the switch to a new check-in and reservations system this weekend. Source: Supplied

VIRGIN Australia's transition to a new check-in and booking system is creating longer queues than normal but no flight delays.

The airline is making the switch to a new check-in and reservations system this weekend.

Passengers have been asked to arrive extra early and warned to expect delays at the check-in desk because online check-ins are unavailable.

Virgin Australia spokeswoman Emma Copeman says there have been some longer queues, including at one international flight in Melbourne, but nothing major.

''At most airports, including Brisbane and Sydney, it is running really smoothly,'' Ms Copeman told AAP today.

''On-time performance is sitting between 80 and 90 per cent, which is really good for an airline.''

She said extra staff have been rostered on to cope with the increased workload.

Domestic travellers are advised to arrive 60 minutes before departure time, while international travellers are urged to arrive three hours before departure.

The advice will be especially important for those flying tomorrow as internet, mobile and kiosk check-in will be unavailable and passengers will have no option but to head to an airport counter to pick up their boarding pass.

Passengers are also advised to bring a copy of their e-ticket or itinerary.


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