Ken Prokopec waits for a V/Line service at Southern Cross Station. Picture: Stuart Walmsley Source: Herald Sun
A BROKEN cable at Southern Cross Station was blamed for a six-hour paralysis of Melbourne's train system as five metropolitan lines were left suspended.
V/Line trains at Southern Cross were also halted at about 9am, throwing passengers into chaos, after a contractor for the Regional Rail Link project damaged the signalling cable.
Buses replaced trains on large sections of the Craigieburn, Upfield, Werribee, Sunbury and Williamstown lines while other passengers were told to take a tram or find another way to travel as the mercury climbed to 32C in the city.
VicTrack spokesman Mac Henshall said they had worked "furiously" to reverse the meltdown, with services returning to normal by mid-afternoon.
A passenger gets an update on the train delays at Southern Cross Station. Picture: Stuart Walmsley
"We don't know how this occurred and we were very surprised but we will get to the bottom of it," Mr Henshall said.
"We know a lot of people have been disrupted and we sincerely apologise to all those affected."
Train passengers are delayed at Southern Cross Station. Picture: Stuart Walmsley
He said VicTrack was handling telecommunications for the Regional Rail Link project and today's work was part of that.
Michial Hemphill, of Footscray, found no staff on hand to direct him to a bus, for which he waited more than 20 minutes after major disruptions at Southern Cross.
"It's normally a 20-minute trip and it's already taken more than an hour," he said.
A passenger waits for the trains to resume services at Southern Cross Station. Picture: Stuart Walmsley
"There's nobody to tell you what's going on or where to go.
"We're just left stranded."
Schoolies Isabella Varrasso, Stephanie Denami and Jacob Marchett, bound for Phillip Island after finishing exams last week, were forced to walk with suitcases between Flinders St Station and Southern Cross.
A passenger asks for an update from a rail officer at Southern Cross Station. Picture: Stuart Walmsley
"We weren't told anything when we got (to Flinders St)," Miss Varrasso said.
"Somebody else on the platform told us the trains weren't going."
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